Remote Insurance Customer Specialist (Flexible Hours + Equity)

Jerry.ai; Yorktown (VA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation time

Stock options

Flexible scheduling

Remote work equipment provided

License paid (P&C)

Job summary

Jerry.ai is hiring for a remote Customer Operations role focused on helping customers manage car and home insurance with warmth and speed. You will understand customer needs, navigate multiple insurers, and guide users through the app while addressing inquiries and processing service requests related to vehicles, drivers, lienholders, and policy documents.

We value prior customer-service experience and emphasize clear communication, problem solving, and collaboration.

Qualifications

• Experience in customer service, sales, or hospitality is a plus but not required.
• Ability to understand customer needs and navigate insurance options.
• Strong problem solving and empathy in interactions.

Responsibilities

• Take great care of our customers and help them navigate the app beyond the asked question.
• Solve problems to resolve customer inquiries effectively.
• Process service requests—vehicles, drivers, lienholders, policy documents.
• Provide feedback since the loop is short and suggestions ship.

Skills

Customer service

Problem solving

Communication

Empathy

Teamwork

Job description

Jerry.ai is hiring for a remote Customer Operations role focused on helping customers manage car and home insurance with warmth and speed. You will understand customer needs, navigate multiple insurers, and guide users through the app while addressing inquiries and processing service requests related to vehicles, drivers, lienholders, and policy documents.

We value prior customer-service experience and emphasize clear communication, problem solving, and collaboration.