Remote Insurance Support Specialist | Flexible Hours & Equity

Jerry.ai; Yuma (AZ); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Remote work

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Equipment provided

P&C license covered

Job summary

Jerry.ai is hiring for a Customer Operations role. You will help customers manage car and home insurance with a fast, friendly, and knowledgeable approach as part of a remote-first team. The position emphasizes problem solving, accurate processing of service requests, and contributing to product feedback loops.

We offer competitive wages, equity options, and a comprehensive benefits package, with flexible scheduling and full remote work setup. Applicants must reside in eligible U.S.

Qualifications

• Prior experience in customer service, sales, or hospitality is a plus, but not required.
• Ability to navigate and understand a complex app and insurance options.

Responsibilities

• Take excellent care of customers, understanding not only the asked question but what they didn’t think to ask.
• Resolve customer inquiries through solid problem solving.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Contribute to a fast feedback loop by sharing improvement ideas that get shipped.
• Build trust by knowing the app and the varied insurance partner panel inside out.

Skills

Customer service

Problem solving

Communication

Sales

Hospitality

Job description

Jerry.ai is hiring for a Customer Operations role. You will help customers manage car and home insurance with a fast, friendly, and knowledgeable approach as part of a remote-first team. The position emphasizes problem solving, accurate processing of service requests, and contributing to product feedback loops.

We offer competitive wages, equity options, and a comprehensive benefits package, with flexible scheduling and full remote work setup. Applicants must reside in eligible U.S.