Remote Customer Care & Insurance Specialist

Jerry; Las Vegas (NV); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote with equipment provided

Medical, dental, vision insurance; 401

Paid vacation time

Job summary

Jerry.ai is seeking a service‑minded Customer Operations team member to help customers manage car and home assets. The role is fast‑paced, fully remote, with equity and a competitive benefits package.

You will handle inbound inquiries, identify gaps, and work with a large panel of carriers to guide customers. Prior customer service or sales experience is a plus, and teamwork is highly valued.

Qualifications

• Experience in customer service, sales, or hospitality is a plus but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Teamwork

Strong communication

Problem solving

Positive attitude

Job description

Jerry.ai is seeking a service‑minded Customer Operations team member to help customers manage car and home assets. The role is fast‑paced, fully remote, with equity and a competitive benefits package.

You will handle inbound inquiries, identify gaps, and work with a large panel of carriers to guide customers. Prior customer service or sales experience is a plus, and teamwork is highly valued.