Remote Information Services Analyst II

Arbor Research Collaborative for Health; North Carolina; Remote; USD 69,000 - 110,000; Full time

Job summary

Arbor Research LLC seeks an Information Services Analyst to blend business analysis with quality assurance in an Agile research software setting. You will elicit requirements, model workflows, document systems, and support end users.

The role covers testing, CI/CD participation, accessibility checks, and collaboration with study teams and data analysts. Remote-friendly with a strong emphasis on detail and communication.

Qualifications

• Bachelor's degree with at least two (2) years of progressive experience with requirements specification and quality assurance for software development projects.
• Ability to elicit complex requirements from customers (e.g., study scientists and clinical monitors).
• Knowledge of Agile software development process and ability to participate actively in meetings and ticket reviews.
• Experience using issue tracking systems (e.g., JIRA) for prioritization and resolution of issues.
• Ability to effectively prioritize, quickly determine critical elements from trivial, and eliminate roadblocks.
• Demonstrated experience documenting results of systematic, structured tests and processes.
• Exemplary customer service, with adaptation to audience-appropriate verbal and written communication approaches.
• Strong organizational, analytical, and problem-solving skills; attention to detail.

Responsibilities

• Analyze business issues, define requirements, application design, and recommend automated systems and protocols to solve organizational information issues.
• Determine operational objectives, gather information, and evaluate output requirements and formats.
• Work closely with end users to analyze, define, model, and document systems requirements.
• Construct workflow charts and diagrams, study system capabilities, and write specifications.
• Create swim-lane workflow diagrams and validate developers' wireframes against documented workflows and requirements.
• Develop organizational change management framework and conduct user acceptance testing.
• Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training.
• Review data collection instruments for adherence to accepted standards, consistency across studies, and best practices using ArborLinkCore functionality.
• Work with data analysts and users to improve data collection and user experience during a study.
• Define metrics and requirements for dashboards and reporting tools.
• Leverage AI (e.g. Claude) as both a tool to aid business development and a component for solutions, following organizational guidance and controls.

Skills

Business analysis

Quality assurance

Agile methodologies

Requirements elicitation

User acceptance testing

Jira

Test plan & cases

Accessibility testing

SQL queries

CI/CD

Education

Bachelor's degree

Tools

Jira

Visio

Lucidchart

Figma

ANDI

WAVE

Google Lighthouse

Office tools

Job description

Arbor Research LLC seeks an Information Services Analyst to blend business analysis with quality assurance in an Agile research software setting. You will elicit requirements, model workflows, document systems, and support end users.

The role covers testing, CI/CD participation, accessibility checks, and collaboration with study teams and data analysts. Remote-friendly with a strong emphasis on detail and communication.