Info Services Analyst II - QA & BA (Remote)

Arbor Research Collaborative for Health

Michigan

Remote

USD 69,000 - 110,000

Full time

7 days ago

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Job summary

Arbor Research LLC. is seeking an Information Services Analyst to blend business analysis with quality assurance in an Agile setting.

You will elicit requirements, model workflows, document specifications, and help ensure data collection quality and user experience across studies. You will design test plans, perform manual and automated tests, including accessibility testing with tools like ANDI and WAVE, and collaborate with scientists and developers to triage issues and drive improvements.

Qualifications

Bachelor's degree with at least two years of progressive experience in requirements specification and quality assurance for software projects.
Knowledge of Agile software development and participation in meetings and ticket reviews.
Experience using issue tracking systems (e.g., JIRA) for prioritization and resolution of issues.
Ability to elicit complex requirements from customers such as study scientists and clinical monitors.
Strong organizational, analytical, and problem-solving skills with attention to detail.
Exemplary customer service and clear communication across audiences.

Responsibilities

Analyze business issues, define requirements, design applications, and propose automated systems and protocols.
Collaborate with end users to model and document system requirements; create workflows and specifications.
Develop user guides, training materials, and end-user documentation; deliver training.
Develop test plans and cases; perform manual and automated tests including accessibility checks.
Triages and tracks issues with the project team to resolution; communicate QA status across the lifecycle.