Info Services Analyst II - QA & BA (Remote)

Arbor Research Collaborative for Health; Lake Michigan Beach (MI); Remote; USD 69,000 - 110,000; Full time

Job summary

Arbor Research LLC. is seeking an Information Services Analyst to join our remote team.

The role blends business analysis, requirements elicitation, and quality assurance across Agile software projects, ensuring user needs are understood, documented, and validated. You will design workflows, create test plans, perform functional and accessibility testing with tools like ANDI and Lighthouse, and help improve data collection and dashboards.

Qualifications

• Bachelor's degree with at least two years of progressive experience with requirements specification and quality assurance for software development projects.
• Knowledge of Agile software development process and ability to participate actively in meetings and ticket reviews
• Experience using issue tracking systems (e.g., JIRA) for prioritization and resolution of issues
• Ability to elicit complex requirements from customers (e.g., study scientists and clinical monitors)
• Ability to effectively prioritize, quickly determine critical elements from trivial, and eliminate roadblocks
• Demonstrated experience documenting results of systematic, structured tests and processes
• Exemplary customer service, with adaptation to audience-appropriate verbal and written communication approaches
• Strong organizational, analytical, and problem-solving skills; attention to detail

Responsibilities

• Analyze business issues, define requirements, and recommend automated systems and protocols.
• Develop test plans and test cases for software components.
• Perform functional, regression, and performance tests to ensure designs meet requirements.
• Test releases delivered through CI/CD in an Agile environment.
• Conduct Section 508 accessibility testing with tools and manual verification.
• Document results and communicate QA status across the project life cycle.

Skills

Agile methodologies

Requirements elicitation

Stakeholder communication

Analytical thinking

Problem-solving

Attention to detail

Customer service

Organizational skills

Education

Bachelor's degree

Tools

Jira

Visio

Lucidchart

Figma

SQL

CI/CD

Microsoft Office

Job description

Arbor Research LLC. is seeking an Information Services Analyst to join our remote team.

The role blends business analysis, requirements elicitation, and quality assurance across Agile software projects, ensuring user needs are understood, documented, and validated. You will design workflows, create test plans, perform functional and accessibility testing with tools like ANDI and Lighthouse, and help improve data collection and dashboards.