Remote Inbound Donor Service Agent

ACD Direct; Norwalk (CT); Remote; USD 20,664 - 27,552; Part time

Job summary

A customer service provider is seeking experienced independent contractors to assist with their customer service winter campaign. The role requires a minimum of six months of formal telephone experience and excellent communication skills. Responsibilities include answering inbound calls and taking donations for non-profit organizations. Candidates must be self-directed, efficient, and able to work with minimal supervision. Successful applicants will go through a certification process within 14 days of acceptance.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge required.
• Ability to work with minimal supervision is essential.
• Must demonstrate call control and accuracy.

Responsibilities

• Answer inbound calls from clients' callers.
• Help take donations for PBS and NPR stations.
• Prepare independently for the calls taken.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed of 40 WPM or higher

Strong listening skills

Excellent communication skills

Job description

A customer service provider is seeking experienced independent contractors to assist with their customer service winter campaign. The role requires a minimum of six months of formal telephone experience and excellent communication skills. Responsibilities include answering inbound calls and taking donations for non-profit organizations. Candidates must be self-directed, efficient, and able to work with minimal supervision. Successful applicants will go through a certification process within 14 days of acceptance.