Remote Inbound Donor Service Agent

ACD Direct; Biddeford (ME); Remote; USD 17,000 - 25,000; Part time

Job summary

A leading customer service organization is seeking experienced customer service professionals for a seasonal Winter Campaign. As an Independent Contractor, you'll assist with inbound calls, primarily for donation processing. Candidates should have at least 6 months of formal telephone experience and be computer savvy. Certification must be completed within 14 days of acceptance, making this an ideal role for motivated individuals ready for a fast-paced environment. Excellent communication and self-management skills are essential.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge required.
• Must be self-directed and self-motivated.

Responsibilities

• Provide excellent customer service by taking calls from clients.
• Complete certification process within 14 days of acceptance.
• Answer inbound calls and manage caller expectations.

Skills

Formal telephone experience

Computer knowledge

Typing speed (40 WPM or higher)

Strong listening skills

Excellent written and verbal communication skills

Job description

A leading customer service organization is seeking experienced customer service professionals for a seasonal Winter Campaign. As an Independent Contractor, you'll assist with inbound calls, primarily for donation processing. Candidates should have at least 6 months of formal telephone experience and be computer savvy. Certification must be completed within 14 days of acceptance, making this an ideal role for motivated individuals ready for a fast-paced environment. Excellent communication and self-management skills are essential.