Remote Inbound Donor Service Agent

ACD Direct; Dayton (OH); Remote; USD 17,000 - 25,000; Part time

Job summary

A customer service firm is looking for independent contractors for their Winter Campaign Project. Ideal candidates should have at least 6 months of telephone experience, the ability to work independently, and strong communication skills. The project begins in late November with certification starting earlier. Successful applicants will help handle calls for non-profit organizations and must complete a certification process within 14 days of acceptance.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Strong listening and communication skills are essential.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Prepare for calls independently using provided scripts.
• Complete the entire certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM)

Listening skills

Communication skills

Call control

Job description

A customer service firm is looking for independent contractors for their Winter Campaign Project. Ideal candidates should have at least 6 months of telephone experience, the ability to work independently, and strong communication skills. The project begins in late November with certification starting earlier. Successful applicants will help handle calls for non-profit organizations and must complete a certification process within 14 days of acceptance.