Remote Inbound Donor Service Agent

ACD Direct; Kenosha (WI); On-site; USD 16,531 - 24,796; Part time

Job summary

A customer service agency is seeking experienced professionals for their Winter Campaign Project, beginning late November. As an Independent Contractor, you will answer inbound donation calls for various non-profit organizations. The ideal candidate has at least 6 months of telephone experience, strong computer skills, and is motivated and self-directed. You will need to complete certification within 14 days of acceptance. This is a great opportunity for those looking to enhance their customer service skills in a busy environment.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Strong written and verbal communication skills are essential.
• Must be able to complete certification within 14 days of acceptance.

Responsibilities

• Provide customer service through inbound calls.
• Handle donations and maintain a friendly demeanor.
• Complete the entire certification process within the set timeframe.

Skills

Telephone experience

Computer knowledge

Self-motivation

Typing speed (40 WPM)

Strong listening skills

Excellent communication

Job description

A customer service agency is seeking experienced professionals for their Winter Campaign Project, beginning late November. As an Independent Contractor, you will answer inbound donation calls for various non-profit organizations. The ideal candidate has at least 6 months of telephone experience, strong computer skills, and is motivated and self-directed. You will need to complete certification within 14 days of acceptance. This is a great opportunity for those looking to enhance their customer service skills in a busy environment.