Remote Inbound Donor Service Agent

ACD Direct; Conway (AR); On-site; USD 13,776 - 20,664; Part time

Job summary

A customer service organization is seeking experienced independent contractors for their Winter Campaign Project. The role involves answering inbound calls for non-profit organizations, primarily handling donations. Key candidates should have at least six months of telephone experience and excellent communication skills. Certification for the project begins in mid-October, and agents must complete the process within two weeks of acceptance. A remote opportunity with competitive earning potential.

Qualifications

• Minimum 6 months formal telephone experience, preferably in call center.
• Moderate computer knowledge required.
• Excellent verbal communication skills essential.
• Must demonstrate accuracy and efficiency.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide customer service for client organizations.
• Complete certification process within 14 days of acceptance.

Skills

Customer service experience

Strong listening skills

Excellent written communication

Typing speed of 40 WPM or higher

Ability to work with minimal supervision

Self-directed and motivated

Call control

Job description

A customer service organization is seeking experienced independent contractors for their Winter Campaign Project. The role involves answering inbound calls for non-profit organizations, primarily handling donations. Key candidates should have at least six months of telephone experience and excellent communication skills. Certification for the project begins in mid-October, and agents must complete the process within two weeks of acceptance. A remote opportunity with competitive earning potential.