Remote Inbound Donor Service Agent

ACD Direct; Gulfport (MS); On-site; USD 250,000 - 410,000; Part time

Job summary

A customer service agency is seeking experienced customer service professionals for their Winter Campaign project, starting in late November. Independent Contractors will assist with inbound calls, primarily donation calls for non-profit organizations. Ideal candidates will have at least 6 months of telephone experience, excellent communication skills, and the ability to work independently. The certification process starts mid-October, with a need to complete requirements within 14 days.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Must demonstrate call control.

Responsibilities

• Provide customer service to inbound calls.
• Answer calls for donation-taking for non-profit organizations.
• Complete the entire certification process within 14 days of acceptance.

Skills

Strong listening skills

Excellent written and verbal communication skills

Self-directed and self-motivated

Accuracy

Efficiency

Job description

A customer service agency is seeking experienced customer service professionals for their Winter Campaign project, starting in late November. Independent Contractors will assist with inbound calls, primarily donation calls for non-profit organizations. Ideal candidates will have at least 6 months of telephone experience, excellent communication skills, and the ability to work independently. The certification process starts mid-October, with a need to complete requirements within 14 days.