Remote Inbound Donor Service Agent

ACD Direct; Hampton (VA); Remote; USD 12,000 - 18,000; Full time

Job summary

A customer service firm is seeking experienced customer service professionals for their Winter Campaign Project in Virginia. As an Independent Contractor, you'll answer inbound calls, providing exceptional service to clients. Candidates should have at least 6 months of telephone experience, strong communication skills, and the ability to work independently. Certification starts on October 15th, 2015, and must be completed within 14 days. Join a dynamic team and support non-profit organizations like PBS and NPR.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Must be able to type 40 WPM or higher.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide skills, expertise, and services to clients.
• Complete the certification process within 14 days of notification.

Skills

Telephone experience

Computer knowledge

Self-motivated

Strong listening skills

Excellent communication skills

Call control

Job description

A customer service firm is seeking experienced customer service professionals for their Winter Campaign Project in Virginia. As an Independent Contractor, you'll answer inbound calls, providing exceptional service to clients. Candidates should have at least 6 months of telephone experience, strong communication skills, and the ability to work independently. Certification starts on October 15th, 2015, and must be completed within 14 days. Join a dynamic team and support non-profit organizations like PBS and NPR.