Remote Inbound Donor Service Agent

ACD Direct; Laurel (MT); On-site; USD 13,776 - 20,664; Part time

Job summary

A leading customer service firm is seeking experienced customer service professionals for an Independent Contractor role during their Winter Campaign. This role involves answering inbound calls and providing exceptional service. Candidates should have at least 6 months of telephone experience, strong communication skills, and be able to work independently. Certification for the project begins on October 15th, 2015, with the opportunity for ongoing work based on performance.

Qualifications

• Minimum 6 months formal telephone experience, ideally call center.
• Moderate computer knowledge required.
• Capable of typing at least 40 WPM.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Participate in certification for the Winter Project.
• Complete certification process within 14 days.

Skills

Customer service experience

Strong listening skills

Excellent written and verbal communication

Ability to work with minimal supervision

Call control

Job description

A leading customer service firm is seeking experienced customer service professionals for an Independent Contractor role during their Winter Campaign. This role involves answering inbound calls and providing exceptional service. Candidates should have at least 6 months of telephone experience, strong communication skills, and be able to work independently. Certification for the project begins on October 15th, 2015, with the opportunity for ongoing work based on performance.