Remote Inbound Donor Service Agent

ACD Direct; Fort Salonga (NY); Remote; USD 17,000 - 25,000; Part time

Job summary

A customer service firm is seeking experienced professionals for a winter project. Agents will handle inbound calls and assist clients, requiring prior telephone experience and strong communication skills. This independent contractor role offers flexible hours with the opportunity for certification prior to the project start. Ideal candidates should be self-motivated, able to type at least 40 WPM, and have a previous background in call centers. Don't miss out on this chance to join a vibrant team.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Must be able to type 40 WPM or higher.
• Strong listening skills and excellent communication abilities.
• Must demonstrate call control.

Responsibilities

• Answer inbound calls from enthusiastic donors.
• Provide customer service and support to clients.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed motivation

Typing speed (40 WPM)

Listening skills

Written communication

Verbal communication

Job description

A customer service firm is seeking experienced professionals for a winter project. Agents will handle inbound calls and assist clients, requiring prior telephone experience and strong communication skills. This independent contractor role offers flexible hours with the opportunity for certification prior to the project start. Ideal candidates should be self-motivated, able to type at least 40 WPM, and have a previous background in call centers. Don't miss out on this chance to join a vibrant team.