Remote Inbound Donor Service Agent

ACD Direct; Fort Bliss (TX); Remote; USD 13,776 - 20,664; Full time

Job summary

A leading remote customer service provider is seeking experienced Independent Contractors for their Winter Campaign Project. This role involves answering inbound calls and providing exceptional customer service. Candidates must have at least 6 months of telephone experience, the ability to type 40 WPM, and excellent communication skills. Successful agents will undergo a certification process, commencing on October 15th. Embrace this opportunity to earn while helping enthusiastic callers during the holiday season.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must complete certification process within 14 days of acceptance.
• Previous call center experience a plus.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Provide customer service of the highest standard.
• Demonstrate call control and maintain efficiency.

Skills

Excellent written and verbal communication skills

Strong listening skills

Self-directed and self-motivated

Ability to work with minimal supervision

Call control

Typing speed of 40 WPM or higher

Moderate level of computer knowledge

Job description

A leading remote customer service provider is seeking experienced Independent Contractors for their Winter Campaign Project. This role involves answering inbound calls and providing exceptional customer service. Candidates must have at least 6 months of telephone experience, the ability to type 40 WPM, and excellent communication skills. Successful agents will undergo a certification process, commencing on October 15th. Embrace this opportunity to earn while helping enthusiastic callers during the holiday season.