Remote Inbound Donor Service Agent

ACD Direct; Waukesha (WI); On-site; USD 17,000 - 28,000; Part time

Job summary

A customer service organization is looking for experienced professionals for their Winter Campaign Project. As an Independent Contractor, you will handle inbound calls and provide excellent service. Candidates must have a minimum of 6 months telephone experience, moderate computer skills, and must type at least 40 WPM. The certification for this role begins October 15th, with the project expected to last until December 31st. If you are self-motivated and able to work independently, this opportunity may be for you.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Must be able to type 40 WPM or higher.
• Strong listening skills and accuracy are essential.
• Excellent communication skills are required.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Prepare independently for the calls you take.
• Deliver excellent customer service.

Skills

Telephone experience

Computer knowledge

Ability to work with minimal supervision

Typing speed of 40 WPM or higher

Strong listening skills

Excellent written and verbal communication

Job description

A customer service organization is looking for experienced professionals for their Winter Campaign Project. As an Independent Contractor, you will handle inbound calls and provide excellent service. Candidates must have a minimum of 6 months telephone experience, moderate computer skills, and must type at least 40 WPM. The certification for this role begins October 15th, with the project expected to last until December 31st. If you are self-motivated and able to work independently, this opportunity may be for you.