Remote Inbound Donor Service Agent

ACD Direct; Madison (AL); Remote; USD 16,531 - 20,664; Part time

Job summary

A customer service company is seeking experienced professionals for their Winter Campaign Project. Candidates will provide customer service by answering inbound calls. The role requires minimum 6 months telephone experience, typing at least 40 WPM, and strong communication skills. Successful candidates will complete a certification process and be ideal for future projects. This position allows for a flexible work-from-home environment during the busy winter season.

Qualifications

• Minimum 6 months of formal telephone experience, preferably in a call center.
• Ability to type 40 WPM or higher.
• Must be able to complete the certification process within 14 days.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Prepare for calls by following provided scripts.
• Achieve certification by the set deadlines.

Skills

Telephone experience

Computer knowledge

Self-motivation

Listening skills

Typing speed

Communication skills

Job description

A customer service company is seeking experienced professionals for their Winter Campaign Project. Candidates will provide customer service by answering inbound calls. The role requires minimum 6 months telephone experience, typing at least 40 WPM, and strong communication skills. Successful candidates will complete a certification process and be ideal for future projects. This position allows for a flexible work-from-home environment during the busy winter season.