Remote Inbound Donor Service Agent

ACD Direct; Savannah (GA); On-site; USD 13,776 - 20,664; Part time

Job summary

A customer service company is seeking experienced professionals to join their Winter Campaign Project. As an Independent Contractor, you will handle inbound calls, providing exceptional customer service. Ideal candidates are motivated and self-directed with at least 6 months of telephone experience and strong communication skills. Certification for the role starts mid-October, and efficient candidates can enjoy a flexible work-from-home schedule through the busy holiday season.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong accuracy and efficiency in handling calls.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Complete the entire certification process within 14 days of acceptance.
• Provide expertise and services to clients represented by ACD Direct.

Skills

Customer service skills

Strong listening skills

Written communication

Verbal communication

Ability to work with minimal supervision

Call control

Job description

A customer service company is seeking experienced professionals to join their Winter Campaign Project. As an Independent Contractor, you will handle inbound calls, providing exceptional customer service. Ideal candidates are motivated and self-directed with at least 6 months of telephone experience and strong communication skills. Certification for the role starts mid-October, and efficient candidates can enjoy a flexible work-from-home schedule through the busy holiday season.