Remote Inbound Donor Service Agent

ACD Direct; Wilmington (NC); Remote; USD 17,000 - 28,000; Full time

Job summary

A customer service firm is looking for experienced Independent Contractors to assist with inbound calls during their Winter Campaign Project. Candidates should have formal telephone experience and computer knowledge with a typing speed of at least 40 WPM. The project begins in late November and certification is required before participating. This role offers flexible work-from-home opportunities, making it perfect for self-motivated individuals looking to enhance their customer service skills.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Must be able to type 40 WPM or higher.
• Strong listening skills and attention to detail.

Responsibilities

• Handle inbound calls from clients' enthusiastic callers.
• Provide excellent customer service during campaigns.
• Complete the entire certification process within 14 days.

Skills

Telephone experience

Computer knowledge

Self-directed

Effective communication

Call control

Job description

A customer service firm is looking for experienced Independent Contractors to assist with inbound calls during their Winter Campaign Project. Candidates should have formal telephone experience and computer knowledge with a typing speed of at least 40 WPM. The project begins in late November and certification is required before participating. This role offers flexible work-from-home opportunities, making it perfect for self-motivated individuals looking to enhance their customer service skills.