Remote Inbound Donor Service Agent

ACD Direct; North Charleston (SC); Remote; USD 13,776 - 20,664; Part time

Job summary

A leading customer service provider is seeking experienced customer service professionals for a Winter Campaign Project. This role involves answering inbound calls for non-profit organizations and activities related to taking donations. Candidates should have at least 6 months of telephone experience and demonstrate strong communication skills. The project starts at the end of November, with a certification process for selected agents that takes up to 14 days. This is an independent contractor opportunity with flexible hours.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Must be able to type 40 WPM or higher.
• Must be self-directed and self-motivated.
• Demonstrated strong listening skills.
• Must be accurate and efficient.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Certification process completion within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Typing speed of 40 WPM

Self-motivated

Strong listening skills

Excellent written communication

Excellent verbal communication

Call control

Job description

A leading customer service provider is seeking experienced customer service professionals for a Winter Campaign Project. This role involves answering inbound calls for non-profit organizations and activities related to taking donations. Candidates should have at least 6 months of telephone experience and demonstrate strong communication skills. The project starts at the end of November, with a certification process for selected agents that takes up to 14 days. This is an independent contractor opportunity with flexible hours.