Remote Inbound Donor Service Agent

ACD Direct; Fort Ogden (FL); Remote; USD 16,531 - 20,664; Part time

Job summary

A customer service firm is seeking experienced professionals for their Winter Campaign Project. Candidates will handle inbound calls related to donations for non-profit organizations. The role requires a minimum of 6 months telephone experience and excellent communication skills. Interested applicants must complete a certification process within 14 days of being accepted. This project offers flexibility as an Independent Contractor and the opportunity to earn competitive wages during the peak season.

Qualifications

• Minimum 6 months formal telephone experience, ideally from a call center.
• Must have moderate computer skills and ability to work independently.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide customer service by answering inbound calls.
• Follow scripts provided for taking donations.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed 40 WPM

Strong listening skills

Excellent communication skills

Job description

A customer service firm is seeking experienced professionals for their Winter Campaign Project. Candidates will handle inbound calls related to donations for non-profit organizations. The role requires a minimum of 6 months telephone experience and excellent communication skills. Interested applicants must complete a certification process within 14 days of being accepted. This project offers flexibility as an Independent Contractor and the opportunity to earn competitive wages during the peak season.