Remote Inbound Donor Service Agent

ACD Direct; Columbia Township (MO); Remote; USD 17,000 - 22,000; Full time

Job summary

A customer service firm is seeking experienced professionals for a seasonal Winter Campaign. The role involves taking inbound calls primarily for donations. Candidates must have at least 6 months of telephone experience and strong communication skills. The project is set to begin in late November and ends on December 31st, with certification starting in mid-October. Interested individuals should be self-motivated and capable of completing the certification process promptly.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge required.
• Must work with minimal supervision.
• Strong listening skills and accuracy are crucial.

Responsibilities

• Provide customer service by answering inbound calls.
• Assist callers with donations and inquiries.
• Complete the certification process within 14 days after acceptance.

Skills

Telephone experience

Computer knowledge

Typing speed (40 WPM)

Listening skills

Communication skills

Job description

A customer service firm is seeking experienced professionals for a seasonal Winter Campaign. The role involves taking inbound calls primarily for donations. Candidates must have at least 6 months of telephone experience and strong communication skills. The project is set to begin in late November and ends on December 31st, with certification starting in mid-October. Interested individuals should be self-motivated and capable of completing the certification process promptly.