Remote Inbound Donor Service Agent

ACD Direct; Madison (WI); Remote; USD 16,531 - 27,552; Part time

Job summary

A customer service agency is seeking experienced professionals for their Winter Campaign Project starting in November. Candidates with at least 6 months of call center experience and strong communication skills are encouraged to apply. This position involves answering inbound calls, taking donations, and following scripts. Interested applicants must be self-directed, motivated, and able to complete certification promptly. The project provides a substantial earning potential but ends on December 31st.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Must be able to type 40 WPM or higher.
• Must be self-directed and self-motivated.
• Strong listening skills.
• Accuracy and efficiency.
• Excellent written and verbal communication skills.
• Previous call center experience a plus.
• Must demonstrate call control.
• Complete the entire certification process within 14 days of notification of acceptance.

Responsibilities

• Provide customer service support by answering inbound calls.
• Take donations for PBS and NPR stations.
• Follow scripts and independently prepare for calls.

Job description

A customer service agency is seeking experienced professionals for their Winter Campaign Project starting in November. Candidates with at least 6 months of call center experience and strong communication skills are encouraged to apply. This position involves answering inbound calls, taking donations, and following scripts. Interested applicants must be self-directed, motivated, and able to complete certification promptly. The project provides a substantial earning potential but ends on December 31st.