Remote Inbound Donor Service Agent

ACD Direct; Livonia (MI); Remote; USD 16,531 - 20,664; Part time

Job summary

A customer service organization is looking for experienced agents to participate in their Winter Campaign Project. This role involves engaging with callers to take donations for non-profit organizations. Candidates must have at least 6 months of telephone experience, possess strong communication skills, and be able to type at least 40 WPM. The certification process is quick, requiring motivated individuals to be ready by mid-November. This project runs from late November through December, offering the potential for increased earnings.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge required.
• Ability to work with minimal supervision is crucial.
• Must type at least 40 WPM.
• Self-directed and motivated candidates desired.
• Demonstrated accuracy and efficiency in tasks.
• Previous call center experience is a plus.

Responsibilities

• Provide customer service by answering inbound calls.
• Engage with enthusiastic callers while taking donations.
• Complete certification process within 14 days of acceptance.

Skills

Customer service skills

Strong listening skills

Verbal communication skills

Written communication skills

Typing speed (40 WPM)

Job description

A customer service organization is looking for experienced agents to participate in their Winter Campaign Project. This role involves engaging with callers to take donations for non-profit organizations. Candidates must have at least 6 months of telephone experience, possess strong communication skills, and be able to type at least 40 WPM. The certification process is quick, requiring motivated individuals to be ready by mid-November. This project runs from late November through December, offering the potential for increased earnings.