Remote Inbound Donor Service Agent

ACD Direct; Butte (MT); Remote; USD 13,776 - 20,664; Part time

Job summary

A customer service provider is seeking experienced professionals for a seasonal project starting in late November. This role involves taking inbound calls and managing donations for various clients. Candidates must have at least 6 months of telephone experience, be self-motivated, and demonstrate strong communication skills. The certification process begins on October 15th, 2015, and candidates are expected to be ready by November 15th, 2015. The opportunity allows agents to work from home during a busy campaign period.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Must demonstrate call control.

Responsibilities

• Take inbound calls from clients and provide excellent customer service.
• Participate in the certification process for the Winter Project.
• Engage with enthusiastic callers during donation campaigns.

Skills

Telephone experience

Computer knowledge

Typing speed (40 WPM)

Self-motivated

Strong listening skills

Excellent communication skills

Job description

A customer service provider is seeking experienced professionals for a seasonal project starting in late November. This role involves taking inbound calls and managing donations for various clients. Candidates must have at least 6 months of telephone experience, be self-motivated, and demonstrate strong communication skills. The certification process begins on October 15th, 2015, and candidates are expected to be ready by November 15th, 2015. The opportunity allows agents to work from home during a busy campaign period.