Remote Inbound Donor Service Agent

ACD Direct; Saint Charles (MO); On-site; USD 16,531 - 20,664; Part time

Job summary

A customer service company is seeking experienced professionals for their Winter Campaign Project. The role involves taking donation calls, requiring a minimum of 6 months telephone experience and strong communication skills. Candidates must be self-motivated and able to type 40 WPM or higher. Certification starts October 15th, 2015, and must be completed within 14 days of acceptance. Interested applicants can register online to become certified agents.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision and strong listening skills.
• Must be able to type 40 WPM or higher and demonstrate call control.

Responsibilities

• Provide customer service for donation calls and projects.
• Help answer inbound calls from clients and customers.
• Complete the certification process within 14 days of acceptance notification.

Skills

Telephone experience

Computer knowledge

Self-motivated

Listening skills

Written communication

Verbal communication

Job description

A customer service company is seeking experienced professionals for their Winter Campaign Project. The role involves taking donation calls, requiring a minimum of 6 months telephone experience and strong communication skills. Candidates must be self-motivated and able to type 40 WPM or higher. Certification starts October 15th, 2015, and must be completed within 14 days of acceptance. Interested applicants can register online to become certified agents.