Remote Hospitality Reservations Concierge

Duquesa Travel Group; Pensacola (FL); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Continuing education opportunities

Ongoing professional development

Access to professional resources and |

Job summary

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a remote environment. The role emphasizes professional service while ensuring reservation information and client preferences are accurately handled.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Communication

Attention to detail

Organization

Research online

Learn web systems

Professional conduct

Follow-up

Hospitality experience preferred

Job description

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a remote environment. The role emphasizes professional service while ensuring reservation information and client preferences are accurately handled.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.