Remote Hospitality Reservations Specialist

Duquesa Travel Group; Bakersfield (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Continuing education opportunities

Professional development resources

Job summary

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients in researching, coordinating, and managing reservation requests in a 100% remote environment. You will deliver professional service while ensuring client preferences and reservation details are handled accurately.

The role emphasizes strong communication, organization, and research abilities, with onboarding and ongoing education provided to support professional development and high-quality client experiences.

Qualifications

• Excellent communication and customer-service abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask and research information online.
• Experience with web-based systems or platforms.
• Professional, dependable, and good follow-up.
• Hospitality, reservations, or customer-service background helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, and options
• Coordinate reservation details based on client preferences
• Review confirmations for accuracy
• Communicate reservation updates to clients and providers
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up
• Communicate with hospitality providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Communication

Customer service

Attention to detail

Organizational skills

Multitasking

Online research

Web-based systems

Professionalism

Follow-up

Problem solving

Hospitality familiarity

Job description

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients in researching, coordinating, and managing reservation requests in a 100% remote environment. You will deliver professional service while ensuring client preferences and reservation details are handled accurately.

The role emphasizes strong communication, organization, and research abilities, with onboarding and ongoing education provided to support professional development and high-quality client experiences.