Remote Hospitality Reservations Specialist

Duquesa Travel Group; Billings (MT); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

100% remote environment

Onboarding and training provided

Continuing education opportunities

Ongoing professional development

Access to professional resources and (

Résumé du poste

Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to help clients research, coordinate, and manage reservation requests, ensuring accurate information and honoring client preferences.

The role emphasizes professional service, attention to detail, and clear communication with clients and service providers in a remote environment. Onboarding and ongoing training support your success, with opportunities for continued professional development.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsabilités

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Connaissances

Communication skills

Attention to detail

Organizational skills

Multitasking

Research online

Learning web-based systems

Professional demeanor

Problem-solving

Description du poste

Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to help clients research, coordinate, and manage reservation requests, ensuring accurate information and honoring client preferences.

The role emphasizes professional service, attention to detail, and clear communication with clients and service providers in a remote environment. Onboarding and ongoing training support your success, with opportunities for continued professional development.