Remote Booking Concierge & Reservations Specialist

Duquesa Travel Group; Kalamazoo (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Onboarding

Training & education

Professional development

Online tools access

Supportive team

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details. This remote role focuses on delivering accurate information and high-quality service for ongoing requests.

You will respond to questions, gather preferences, research options, coordinate bookings, verify details, and maintain client files with courteous, professional communication. Training and ongoing education are provided.

Qualifications

• Strong verbal and written communication.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal communication

Written communication

Customer focus

Organization

Time management

Attention to detail

Email & online tools

Research & problem solving

Multi-tasking

Booking/admin experience

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details. This remote role focuses on delivering accurate information and high-quality service for ongoing requests.

You will respond to questions, gather preferences, research options, coordinate bookings, verify details, and maintain client files with courteous, professional communication. Training and ongoing education are provided.