Remote Hospitality Reservations Pro

Duquesa Travel Group; Green Bay (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Continuing education opportunities

Job summary

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment. The role emphasizes professional service and accurate handling of reservation information and client preferences.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers remotely.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and available options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate relevant reservation information and updates.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.
• Maintain professional service standards throughout the client experience.

Skills

Communication

Customer service

Attention to detail

Organization

Multitasking

Online research

Professional demeanor

Problem solving

Tools

Booking systems

Online platforms

CRM software

Job description

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment. The role emphasizes professional service and accurate handling of reservation information and client preferences.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers remotely.