Remote Hospitality Reservations Concierge

Duquesa Travel Group; Champaign (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Onboarding & training

Education opportunities

Remote-friendly team

Job summary

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment.

The ideal candidate will be organized, personable, and capable of communicating with clients and service providers remotely. Onboarding and training will be provided, with ongoing professional development opportunities and access to online systems.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Communication

Customer service

Attention to detail

Organization

Multitasking

Online research

Web systems

Tools

Remote collaboration tools

Job description

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment.

The ideal candidate will be organized, personable, and capable of communicating with clients and service providers remotely. Onboarding and training will be provided, with ongoing professional development opportunities and access to online systems.