Remote Hospitality Reservations Expert
Duquesa Travel Group
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Benefits offered by this job
Job summary
Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a fully remote environment. You will communicate with clients and hospitality providers, review details for accuracy, and ensure preferences are captured and executed with high professionalism.
Onboarding and ongoing training are provided, along with continuing education opportunities and a collaborative team environment.
Qualifications
- Strong communication and customer-service skills.
- Excellent attention to detail and organizational ability.
- Comfortable researching information online and learning web platforms.
- Professional and dependable with strong follow-up and problem-solving.
Responsibilities
- Assist clients with reservation inquiries and requests.
- Research accommodations, services, activities, and options.
- Coordinate reservation details per client preferences.
- Review confirmations for accuracy and completeness.
- Communicate reservation updates to clients and providers.
- Assist with modifications and special accommodations.
- Maintain organized client records and track outstanding requests.
- Follow up to ensure client satisfaction and resolve questions.
Skills
Tools
Job description
Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a fully remote environment. You will communicate with clients and hospitality providers, review details for accuracy, and ensure preferences are captured and executed with high professionalism.
Onboarding and ongoing training are provided, along with continuing education opportunities and a collaborative team environment.
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