Remote Hospitality Reservations Concierge

Duquesa Travel Group; Jersey City (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Onboarding and training

Continuing education opportunities

Ongoing professional development

Access to professional resources and在线

Collaborative team environment

Job summary

Duquesa Travel Group is seeking a 100% remote Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests, while delivering professional service and ensuring client preferences are accurately handled.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment; onboarding and ongoing professional development are provided.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and available options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate relevant reservation information and updates.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.
• Maintain professional service standards throughout the client experience.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Research online

Web systems learning

Professional demeanor

Follow-up

Problem-solving

Tools

Web research

Job description

Duquesa Travel Group is seeking a 100% remote Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests, while delivering professional service and ensuring client preferences are accurately handled.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment; onboarding and ongoing professional development are provided.