Remote Hospitality Reservations Expert

Duquesa Travel Group; Bridgeport (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This role focuses on delivering professional service while ensuring reservation details and client preferences are handled accurately.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate reservation information and updates.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.
• Maintain professional service standards throughout the client experience.

Skills

Communication

Attention to detail

Organizational skills

Multitasking

Online research

Learning new systems

Professional demeanor

Problem-solving

Customer service

Job description

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This role focuses on delivering professional service while ensuring reservation details and client preferences are handled accurately.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.