Remote Help Desk Analyst – 1st Shift EST

Liberty Personnel Services, Inc.; Baltimore (MD); Remote; USD 45,000 - 65,000; Full time

Job summary

A staffing agency is seeking a Help Desk Support Analyst to provide technical support for network, desktop, and applications. The role is fully remote and requires strong troubleshooting skills along with excellent documentation and communication abilities. Key qualifications include experience with Active Directory, MS Windows 7 & 8, and proficiency in MS Office applications. This is a full-time position offering the opportunity to work with minimal supervision.

Qualifications

• Experience with Active Directory required.
• Proficient in MS Windows 7 and 8.
• Knowledge of MS Office Suite needed.

Responsibilities

• Provide technical support for network and desktop applications.
• Handle troubleshooting and escalate issues as necessary.
• Document and communicate effectively with users.

Skills

Technical support

Troubleshooting skills

Documentation

Communication

Tools

Active Directory

MS Windows 7 & 8

MS Office 2003/2007/2010

MS Outlook

Job description

A staffing agency is seeking a Help Desk Support Analyst to provide technical support for network, desktop, and applications. The role is fully remote and requires strong troubleshooting skills along with excellent documentation and communication abilities. Key qualifications include experience with Active Directory, MS Windows 7 & 8, and proficiency in MS Office applications. This is a full-time position offering the opportunity to work with minimal supervision.