Remote Helpdesk Tech: Active Directory & Network

The Reynolds and Reynolds Company; Charlotte (NC); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with up to 6% matching

Paid holidays and vacation days

Job summary

An innovative IT services provider is seeking a customer-driven IT Helpdesk Support Technician for a remote position. You will be the first line of contact for clients, resolving a variety of technical issues efficiently. Key responsibilities include documenting ticket resolutions, troubleshooting hardware and networking devices, and maintaining strong client relationships. The role requires 2-3 years of IT helpdesk experience, relevant certifications, and expertise in Windows Active Directory and ticketing systems. Comprehensive benefits package available.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Familiarity with networking devices and troubleshooting switches, routers, and firewalls.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers.
• Work with troubleshooting switches, routers, and firewalls.

Skills

Client relationship management

Troubleshooting hardware

Technical documentation

IT certifications

Network troubleshooting

Education

IT certifications or technical education

Tools

Ticketing systems

Windows Active Directory

Microsoft Servers (2003, 2008, 2012)

Microsoft Exchange Server (2007, 2010, 2013)

Job description

An innovative IT services provider is seeking a customer-driven IT Helpdesk Support Technician for a remote position. You will be the first line of contact for clients, resolving a variety of technical issues efficiently. Key responsibilities include documenting ticket resolutions, troubleshooting hardware and networking devices, and maintaining strong client relationships. The role requires 2-3 years of IT helpdesk experience, relevant certifications, and expertise in Windows Active Directory and ticketing systems. Comprehensive benefits package available.