Remote Helpdesk Technician: AD & Network Support

The Reynolds and Reynolds Company; Jacksonville (FL); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

A leading IT services provider is seeking an IT Helpdesk/Desktop Support professional for a remote position. The role involves resolving customer technical issues, documenting interactions, and troubleshooting hardware. Applicants need 2-3 years experience in an IT support role and IT certifications. The company values work-life balance and offers a comprehensive benefits package including health insurance and a 401(k) plan with matching. Join a team that prioritizes a fun and low-stress work environment.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• Knowledge and experience with Windows Active Directory domains required.
• Familiarity with troubleshooting networking devices.

Responsibilities

• Be the first line of contact for all customers and solve a variety of client issues.
• Thoroughly document problems and resolution via ticketing system.
• Troubleshoot and replace failed computing hardware on desktop PCs and laptops.

Skills

IT Helpdesk/Desktop Support

Windows Active Directory

Printer troubleshooting

Networking devices

Ticketing systems

Education

IT certifications or technical education

Tools

Proton ticketing system

Microsoft Exchange Server

Job description

A leading IT services provider is seeking an IT Helpdesk/Desktop Support professional for a remote position. The role involves resolving customer technical issues, documenting interactions, and troubleshooting hardware. Applicants need 2-3 years experience in an IT support role and IT certifications. The company values work-life balance and offers a comprehensive benefits package including health insurance and a 401(k) plan with matching. Join a team that prioritizes a fun and low-stress work environment.