Remote Help Desk Technician

360 IT Professionals; Golden (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A staffing services provider is seeking a candidate to provide remote technical support to users in a Windows environment. The role involves answering calls, documenting issues, and resolving problems related to Office products and devices. Excellent customer service skills are required both over the phone and in person when necessary. Candidates should have an associate's degree and at least one year of experience in technical support. An in-person interview is required, and local residents are preferred.

Qualifications

• Experience in providing remote support in a Windows environment.
• 1 year or equivalent experience in technical support.
• Excellent customer service skills required.

Responsibilities

• Provide remote support to users via phone.
• Resolve user issues and create support tickets.
• Document and track issues to ensure timely resolution.

Skills

A+

Active Directory

Adobe Acrobat

Communication skills both verbal and written

DOS

Java

JD Edwards EnterpriseOne (ERP)

Learning ability

Mac OS

Microsoft Office

Windows 10

Windows 9x/2000/XP/NT/Vista/7

Education

Associate's degree in a related area

Job description

A staffing services provider is seeking a candidate to provide remote technical support to users in a Windows environment. The role involves answering calls, documenting issues, and resolving problems related to Office products and devices. Excellent customer service skills are required both over the phone and in person when necessary. Candidates should have an associate's degree and at least one year of experience in technical support. An in-person interview is required, and local residents are preferred.