Remote Help Desk Specialist

Ottawa; Alabama; Remote; USD 40,000 - 55,000; Full time

Job summary

A remote support company is seeking a Remote Help Desk Support/Help Desk Analyst in Alabama. The role involves providing technical support and troubleshooting to users, addressing issues with software, hardware, and networks. Candidates should have a high school diploma, basic knowledge of operating systems, and familiarity with help-desk tools. Strong communication and problem-solving skills are essential. This position requires the ability to operate effectively in a remote environment.

Qualifications

• High school diploma required; associate degree or certifications preferred.
• Basic to intermediate knowledge of Windows and macOS.
• Familiarity with help-desk or ticketing tools.

Responsibilities

• Respond to help requests via email, chat, and phone.
• Troubleshoot operating systems and software applications.
• Guide users through step-by-step solutions.

Skills

Technical support

Troubleshooting

Communication skills

Problem-solving

Customer-service orientation

Education

High school diploma or relevant certifications

Tools

Zendesk

Freshdesk

ServiceNow

Job description

A remote support company is seeking a Remote Help Desk Support/Help Desk Analyst in Alabama. The role involves providing technical support and troubleshooting to users, addressing issues with software, hardware, and networks. Candidates should have a high school diploma, basic knowledge of operating systems, and familiarity with help-desk tools. Strong communication and problem-solving skills are essential. This position requires the ability to operate effectively in a remote environment.