Help Desk Support Analyst Remote

Liberty Personnel Services, Inc.; Baltimore (MD); Remote; USD 45,000 - 65,000; Full time

Job summary

A staffing agency is seeking a Help Desk Support Analyst to provide technical support for network, desktop, and applications. The role is fully remote and requires strong troubleshooting skills along with excellent documentation and communication abilities. Key qualifications include experience with Active Directory, MS Windows 7 & 8, and proficiency in MS Office applications. This is a full-time position offering the opportunity to work with minimal supervision.

Qualifications

• Experience with Active Directory required.
• Proficient in MS Windows 7 and 8.
• Knowledge of MS Office Suite needed.

Responsibilities

• Provide technical support for network and desktop applications.
• Handle troubleshooting and escalate issues as necessary.
• Document and communicate effectively with users.

Skills

Technical support

Troubleshooting skills

Documentation

Communication

Tools

Active Directory

MS Windows 7 & 8

MS Office 2003/2007/2010

MS Outlook

Job description

Overview

My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.

Responsibilities

• Technical support of Network, Desktop and Applications.
• Strong troubleshooting skills.
• Ability to follow strict escalation procedures.
• Excellent Documentation and Communication.
• Ability to work with minimal supervision.

Qualifications

• Active Directory
• MS Windows 7 & 8
• MS Office 2003/2007/2010
• Email Administration (MS Outlook)