Remote Help Desk Support Analyst - First Shift EST

Liberty Personnel Services, Inc.; Philadelphia (Philadelphia County); Remote; USD 45,000 - 60,000; Full time

Job summary

A staffing agency is looking for a Help Desk Support Analyst to provide remote technical support for network, desktop, and applications. This role involves handling high call volumes with a focus on troubleshooting. The ideal candidate will demonstrate strong communication skills and the ability to work independently. Required skills include experience in help desk and active directory support, as well as proficiency in MS Windows and Office suites.

Qualifications

• Strong troubleshooting skills and excellent documentation.
• Ability to follow strict escalation procedures.
• Ability to work with minimal supervision.

Responsibilities

• Provide technical support for Network, Desktop and Applications.
• Handle high call volumes effectively.

Skills

Help Desk/Call Center

Active Directory

MS Windows 7 & 8

MS Office 2003/2007/2010

Email Administration (MS Outlook)

Job description

A staffing agency is looking for a Help Desk Support Analyst to provide remote technical support for network, desktop, and applications. This role involves handling high call volumes with a focus on troubleshooting. The ideal candidate will demonstrate strong communication skills and the ability to work independently. Required skills include experience in help desk and active directory support, as well as proficiency in MS Windows and Office suites.