Remote Help Desk Analyst – First-Line IT Support

Akkodis; United States; Remote; USD 23,419 - 24,796; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Job summary

A leading technology staffing firm is seeking a Help Desk Analyst for a contract-to-hire position. This is a 100% remote opportunity where you will provide first-line support for technical issues through phone, email, and chat. Candidates should have experience in troubleshooting and some customer service background. The pay range is $17-$18 per hour on W2, with benefits including a 401(k) with match and medical insurance.

Qualifications

• Experience in troubleshooting with some customer service experience.

Responsibilities

• Provide first-line support for technical issues via phone, email, and chat.
• Troubleshoot hardware and software problems and assist with user access and account management.

Skills

Technical troubleshooting

Customer service

Job description

A leading technology staffing firm is seeking a Help Desk Analyst for a contract-to-hire position. This is a 100% remote opportunity where you will provide first-line support for technical issues through phone, email, and chat. Candidates should have experience in troubleshooting and some customer service background. The pay range is $17-$18 per hour on W2, with benefits including a 401(k) with match and medical insurance.