Remote Helpdesk: Active Directory & Windows Support

REYNOLDS & REYNOLDS CO; Jacksonville (FL); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with matching

Paid holidays and vacation

Job summary

A leading IT service provider is looking for a Helpdesk/Desktop Support Technician. This remote position requires handling client issues and troubleshooting IT hardware. The ideal candidate should have 2-3 years of experience in IT helpdesk roles and knowledge of Windows Active Directory, ticketing systems, and network troubleshooting. The company offers a comprehensive benefits package, including medical, dental, and 401(k) matching, promoting a work-life balance for its employees.

Qualifications

• 2-3 years in an IT Helpdesk/Desktop Support role.
• Familiarity with troubleshooting switches, routers, and firewalls.
• Experience with scanner troubleshooting.

Responsibilities

• Serve as the first line of contact for clients.
• Document problems and troubleshooting steps.
• Troubleshoot and replace failed computing hardware.

Skills

IT Helpdesk/Desktop Support experience

Knowledge of Windows Active Directory

Printer troubleshooting

Networking troubleshooting

Microsoft Servers knowledge

Education

IT certifications or technical education

Tools

Ticketing systems

Windows Server

Job description

A leading IT service provider is looking for a Helpdesk/Desktop Support Technician. This remote position requires handling client issues and troubleshooting IT hardware. The ideal candidate should have 2-3 years of experience in IT helpdesk roles and knowledge of Windows Active Directory, ticketing systems, and network troubleshooting. The company offers a comprehensive benefits package, including medical, dental, and 401(k) matching, promoting a work-life balance for its employees.