Remote Help Desk Analyst, 1st Shift EST

Liberty Personnel Services, Inc.; Baltimore (MD); Remote; USD 40,000 - 55,000; Full time

Job summary

A staffing agency is seeking a Help Desk Support Analyst to provide technical support in a fully remote role. The position requires strong troubleshooting skills and the ability to follow strict escalation procedures. Candidates should have experience in a Help Desk Call Center, as well as familiarity with Active Directory, Microsoft Windows (7 & 8), and Microsoft Office. Excellent documentation and communication skills are necessary, and the role is ideal for someone who can work independently.

Qualifications

• Strong troubleshooting skills.
• Ability to follow strict escalation procedures.
• Excellent documentation and communication skills.
• Ability to work with minimal supervision.

Responsibilities

• Provide technical support for Network, Desktop, and Applications.

Skills

Help Desk Call Center

Healthcare Environment

Active Directory

MS Windows 7 & 8

MS Office 2003/2007/2010

Email Administration (MS Outlook)

Job description

A staffing agency is seeking a Help Desk Support Analyst to provide technical support in a fully remote role. The position requires strong troubleshooting skills and the ability to follow strict escalation procedures. Candidates should have experience in a Help Desk Call Center, as well as familiarity with Active Directory, Microsoft Windows (7 & 8), and Microsoft Office. Excellent documentation and communication skills are necessary, and the role is ideal for someone who can work independently.