Remote Help Desk Coordinator — 2nd Shift

STI; Trenton (NJ); Remote; USD 28,000 - 44,000; Full time

Job summary

A tech support company is looking for a Help Desk Coordinator to assist customers with Microsoft application issues. This remote position requires excellent communication skills and the ability to troubleshoot effectively. Candidates should have a working knowledge of Microsoft Windows and Office applications. The role involves logging support requests and providing first-response help desk support. Training on company-specific systems will be provided. A two-year degree is preferred.

Qualifications

• Knowledge and experience supporting Microsoft applications.
• Excellent communication skills to explain technical details.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Log all incoming problems and requests and actions taken.
• Provide first-response help desk support to customers.
• Ensure closed problems are adequately documented.

Skills

Microsoft Windows 10

Communication skills

Microsoft Excel

Microsoft Word

Microsoft Visio

Education

2-year college degree or equivalent technical study

Tools

Microsoft Windows Server

Active Directory

Office 365

Job description

A tech support company is looking for a Help Desk Coordinator to assist customers with Microsoft application issues. This remote position requires excellent communication skills and the ability to troubleshoot effectively. Candidates should have a working knowledge of Microsoft Windows and Office applications. The role involves logging support requests and providing first-response help desk support. Training on company-specific systems will be provided. A two-year degree is preferred.