Remote Healthcare Data Support Specialist

Datavant; Carson City (NV); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a motivated customer service professional to support callers and protect patient privacy across healthcare data workflows. You will handle inquiries by phone, email, and written correspondence, document interactions, and maintain high standards of confidentiality and accuracy.

This role follows a Monday–Friday daytime schedule and requires HIPAA awareness and strong MS-Office skills. Join a collaborative team and contribute to data accessibility and security across providers,

Qualifications

• High school diploma or equivalent from an accredited institute.
• Friendly, professional communication with strong customer service.
• Experience with multi-line phone systems; MS-Office proficiency.
• Experience in Data Entry, Medical Records or Health Care.
• Must stay organized and detail oriented.
• Must pass annual HIPAA exam.
• Must complete ROI Certification course with 85%+.
• Willingness to comply with vaccination requirements where required.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Handle release of information calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via phone, email, or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Mon-Fri 8:00am-4:30pm PST.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and management
• Maintain open lines of communication with other employees and management regarding problems, complaints, incidents, etc.
• Performs work in accordance with training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Skills

Customer service

Telephone handling

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

MS-Office

Job description

Datavant is seeking a motivated customer service professional to support callers and protect patient privacy across healthcare data workflows. You will handle inquiries by phone, email, and written correspondence, document interactions, and maintain high standards of confidentiality and accuracy.

This role follows a Monday–Friday daytime schedule and requires HIPAA awareness and strong MS-Office skills. Join a collaborative team and contribute to data accessibility and security across providers,