Remote Healthcare Data Support Specialist

Datavant; Montpelier (VT); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service professional to handle information requests and inquiries by phone, email, and written correspondence. The role emphasizes confidentiality, accuracy, and strong documentation within our healthcare data environment, with a Monday–Friday 8:00am–4:30pm PST schedule.

Applicants should have a high school diploma, multi-line phone experience, and proficiency in MS Office. A HIPAA exam and ROI certification are required, with vaccination considerations addressed

Qualifications

• High school diploma or equivalent.
• Friendly, professional communication.
• Experience with a multi-line phone system.
• Computer proficiency: MS Office at intermediate/advanced level.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing.
• Strong attention to detail and organization.
• Must pass Annual Introductory HIPAA exam.
• Must complete 90-day ROI Certification with 85%+.
• Vaccination requirements may apply and will be reviewed.

Responsibilities

• Answer and conduct business on the telephone with excellent Customer Service.
• Handle release of information requests accurately and timely.
• Review, research, and respond to inquiries via phone, email, or written correspondence.
• Document all calls and resolutions in the software system.
• Follow department and site procedures and maintain productivity and quality.
• Maintain confidentiality and professional rapport with colleagues and management.
• Work Mon-Fri 8:00am-4:30pm PST.
• Attend mandatory trainings and maintain attendance.

Skills

Customer service

Phone systems

Attention to detail

Organizational skills

HIPAA compliance

Data entry

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant is seeking a customer service professional to handle information requests and inquiries by phone, email, and written correspondence. The role emphasizes confidentiality, accuracy, and strong documentation within our healthcare data environment, with a Monday–Friday 8:00am–4:30pm PST schedule.

Applicants should have a high school diploma, multi-line phone experience, and proficiency in MS Office. A HIPAA exam and ROI certification are required, with vaccination considerations addressed