Remote Healthcare Data Support Specialist

Datavant; Topeka (KS); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a detail-oriented Customer Service Representative to support our healthcare data collaborations. You will answer calls, process information requests, and maintain accurate records in our software systems.

Responsibilities include handling HIPAA-related inquiries, maintaining confidentiality, and meeting productivity and quality metrics. This role requires a high school diploma, strong communication, multi-line phone experience, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• Vaccination requirements may apply depending on state; exemptions reviewed case-by-case.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Handle release of information related calls and inquiries accurately.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls, inquiries and resolutions in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Sun-Wed 10pm-9am EST; Holidays required.
• Follow company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information within role boundaries.
• Maintain professionalism and good rapport with co-workers and management.
• Maintain open lines of communication with other employees and management regarding problems or incidents.
• Perform work per training and direction provided and adhere to procedures.
• Attend mandatory employee in-service meetings and/or training sessions.
• Maintain an acceptable attendance record and report to work as scheduled.
• Perform other duties as assigned.

Skills

Customer service

Phone system

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Datavant is seeking a detail-oriented Customer Service Representative to support our healthcare data collaborations. You will answer calls, process information requests, and maintain accurate records in our software systems.

Responsibilities include handling HIPAA-related inquiries, maintaining confidentiality, and meeting productivity and quality metrics. This role requires a high school diploma, strong communication, multi-line phone experience, and proficiency with MS Office.